Manufacturing
Automation and ERP/CRM with AI for manufacturing companies
We deliver implementations for mid-sized manufacturers who have outgrown Excel, but for whom a big ERP costs more than it brings in. Instead of waiting quarters for a feature from Comarch — you get dedicated modules built on Open Mercato, with an AI assistant from day one.
Packaging manufacturer
PPWR documents, datasheets and declarations
Sewing workshop
bags, quoting with screen printing
Orthosis manufacturer
individual orders
Garden furniture
configurator, season, multi-channel
What hurts a mid-sized manufacturer in Poland
The pattern is the same for a sewing workshop, an orthosis manufacturer and a garden furniture factory. Only the vocabulary differs — the pain is exactly the same.
Quoting stuck in Excel
Every quote means hours of spreadsheet juggling, copying formulas, updating fabric and accessory prices. At a scale of dozens of quotes per week — the sales rep becomes the bottleneck.
Complex BOM (bill of materials)
A product made of several components, each with its own material usage, cost and supplier. Calculating this by hand is error-prone, and a BOM error = a margin error.
Margins that depend on quantity, channel, customer
The same quote for 100 vs 1000 units is two different margins. For a strategic customer — a third. For B2B and B2C — a fourth and fifth. The rules exist, but no one has codified them.
Decoration, finishing, processing — separate price lists
Screen printing per number of colors, embroidery per stitch count, milling, lacquering, engraving. Each technique has its own pricing model. In quotes — chaos.
Prototypes and minimum-quantity orders
An order for 5 prototypes does not look like an order for 1000 units. The system needs its own logic, otherwise the sales rep estimates „by feel” and loses margin.
Customer quote as PDF, not Word
Every sales rep puts a quote together their own way. No consistent branding, no unified layout, no versioning. The buyer sees chaos — the company looks smaller than it is.
ERP without AI
Big systems are bolting on AI 15 years late — and only in selected modules. An open system gives you an AI assistant right away, matched to your processes.
Data scattered across Excel, email, CRM
The sales rep looks at 4 tools at once. A single source of truth does not exist. Every new implementation starts with the question: „where are the current fabric prices, anyway?”.
Case studies
Three industries, one pattern
Different products, different processes — but the same pain and the same direction of the solution. Here is what it looks like in practice.
PPWR documents issued from the material database, not from three files
Problem
Three thousand items in the system, two hundred customers and made-to-order production only. The data needed for datasheets and declarations of conformity lived in a spreadsheet of board compositions, in three suppliers' price lists and in a die-cut program with no API. B2B customers started asking for declarations there was nothing to issue from.
What we did
A generator of datasheets and EU declarations of conformity on Open Mercato. Picking a material index and a construction fills in board parameters, external dimensions and weight, and the blank diagram is drawn from the dimensions. An issued document is frozen together with its file checksum — a grammage change at the supplier does not alter the PDF that went to the customer.
Key facts
Items in the system
Declarations instead of thousands
Archive retention
Quoting bags with 4–6 patterns and screen printing
Problem
Every order is different. The sales rep used to keep dozens of parameters in their head: patterns (back, front, pockets, lining, bottom, handles), fabrics, accessories, quantity-based margins, screen printing variants per number of colors, prototypes, minimum order. A quote in Word took half a day.
What we did
A dedicated pricing engine in Open Mercato. The sales rep enters the order parameters, the system generates a table of price variants for 100/250/500/1000 units and a uniform PDF for the customer — in seconds.
Key facts
Patterns per product
Price variants in the quote
AI assistant
Individual orders with patient parameters
Problem
Orthoses are a regulated and highly individual product — every configuration requires measurements, material selection, components and accessories tailored to the patient. Orders often arrive by email, through a distributor or from a doctor, in formats nobody anticipated.
What we did
An order-intake workflow from a form + automatic generation of a manufacturing routing sheet for production. The system validates parameter completeness, calculates material and labor cost, and the sales rep sees a full order briefing without retyping it from email into Excel.
Key facts
Order parameters
Routing sheet
Order sources
Seasonal orders, color variants, logistics
Problem
The garden furniture industry runs on seasonal cycles — 70% of revenue happens in just a few months. At peak, sales reps drown in quotes: every piece has color variants, equipment options, oversize shipping costs and different margins per sales channel (B2B vs B2C, distributor vs end customer).
What we did
A quoting module with a configurator for color and equipment variants, automatic weight and dimension calculation for shipping costs, and margin rules per sales channel. At peak season, a sales rep produces 3× more quotes without growing the team.
Key facts
Variants per product
Shipping cost
Margins
New rolloutPPWR documents for packaging manufacturers
Regulation (EU) 2025/40 calls for three documents, not one. We built a generator that assembles them from your material and construction data — instead of copying figures out of three files.
- Datasheets and EU declarations of conformity issued from one index and one construction.
- One declaration per packaging type — dozens of documents instead of thousands.
- An immutable archive with a file checksum and five- and ten-year retention.
- A field with no backing in a supplier declaration stays empty. Never „Yes”.
We provide a tool, not legal advice. The engine and formulas are ours; the substance of the documents and what the company declares stay on its side.
What exactly we deliver
Modules built on Open Mercato — rolled out one by one, at a pace that does not paralyze production. You take only what you need and expand once you see the result of the first step.
Pricing engine (custom)
A dedicated calculator for your products — with BOM, margins, decorations, prototypes and quantity variants.
Materials management
Fabrics, accessories, components, suppliers. Prices updated centrally, not from the sales rep's memory.
Margin rules
Per product group, per quantity, per channel, per customer. Managed centrally, applied automatically.
Labor cost and standards
Hourly rates, time standards for different product types. Included in the quote without extra work.
Logistics costs
Automatic calculation of package weight and dimensions, shipping cost per zone/carrier.
PDF quote
A standard, polished PDF with price variants, specification and branding — generated with one click.
AI assistant
Suggests quote variants, recognizes similar orders, speeds up the sales rep's work, supports margin decisions.
Order management
Production status, quote history, customer–order relationships in one place.
Open architecture
The code is yours. You can extend the system freely, without waiting for the vendor.
Why Open Mercato instead of a big ERP?
Comarch, Asseco, SAP B1 and the like build universal combines for thousands of companies. The problem is that your company is not universal — and every customization in a closed system costs weeks of negotiation and tens of thousands of zlotys.
Comarch, Asseco, SAP B1
- Closed code — every change goes through the vendor
- Implementation measured in quarters, not weeks
- AI bolted on slowly because the engine was designed 15 years ago
- Universality at the cost of fit to your industry
- Dependence on a single vendor — including on pricing
- A „custom" feature = a separate project with a separate budget
Open ERP/CRM with AI
- Open code — we change exactly what you need
- Module-by-module rollout, without freezing production
- Built-in AI assistant for ERP/CRM from day one
- Custom quoting calculator for your processes
- You own the system, you are not a tenant
- Every new feature is an iteration, not a six-month project
What the implementation looks like
No big-bang. We come in module by module, starting from the biggest pain point.
1. Free consultation
A conversation about your processes. We identify bottlenecks and point to the module that will deliver the biggest return the fastest.
2. Process mapping
Together we describe the current flow — patterns, materials, margins, channels, documents. The specification of the first module emerges.
3. First module rollout
Typically 4–8 weeks. Runs in parallel with the current system. The team sees the result before you decide on the rest.
4. Iterative expansion
We add further modules once the previous ones are running stably. You decide the order, we deliver.
Frequently asked questions
Your manufacturing company deserves a system tailored to it
Let's talk about your process. We will show how Open Mercato can replace Excel sheets and the closed system you have long outgrown — in just a few weeks.
Free Consultation
Let's work out what today's process costs you
A 30-minute call, and within 24 h a working prototype of your solution. No technical jargon, no hidden costs and no commitment to anything beyond it.
A free 30-minute consultation - we name the most expensive bottleneck
A working prototype in 24 h - you see the solution before ordering anything
A fixed-price quote in writing - after the prototype, with no surprises