Solutions

The system is only the floor. The work disappears one layer up

A tidy database gives nobody their hours back on its own. What gives them back are the three layers we add on top: agents that do the work, Hermes you talk to about the company, and integrations that move the data by themselves.

Which layer to start with

You don't have to take all three at once — and usually you shouldn't. The order follows wherever most of your time is leaking.

  1. 1

    Most time goes on re-keying data — start with integrations. The cheapest layer and the fastest effect, because nobody has to change their habits.

  2. 2

    Most time goes on repetitive decisions (quotes, statuses, checking for gaps) — start with agents. The biggest return, but it needs written-down rules.

  3. 3

    Most time goes on hunting for answers ("how many do we have?", "did the client pay?") — start with Hermes. It usually ships with the first version of the system.

When we advise against it

If the process has never been named — nobody in the company can describe it without "it depends" — none of these layers will help, because an agent has nothing to execute and an integration has nothing to move. The first step is then mapping the process, not buying software. We'll say so plainly on the call.

Not sure which layer would give you the most?

It is the most common question on a first call and the best reason to have one. 30 minutes, and within 24 h a working prototype of whatever comes out of it first.

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