The challenge
The agency recruits caregivers in Poland and places them with families in Germany. Before we came in, everything lived in silos: a separate CRM, Excel, telephony, Facebook campaigns and scattered decision-makers. The entire infrastructure hung on one person, with no process documentation and recurring failures in places critical to operations.
What we built
A company-wide IT hub — CRM, telephony, website and Google Workspace consolidated into one coherent flow.
An auto-dialling campaign to the base of inactive candidates with an IVR message — reactivating people who had dropped off the market.
A roadmap for job-ad automation: pull from the API, translate with AI, publish under two brands.
HR, recruitment and marketing processes mapped for automation and simplification.
Team training on using AI (Gemini) in day-to-day operations.
Ongoing systems care with an SLA and defined incident response times.
Results
The reactivation campaign generates hundreds of answered calls a month from a base that had been ignored.
Monitoring and an SLA — defined response times for incidents in business-critical systems.
A move from scattered IT to a coordinated hub: less lost to missing documentation, more transparency.
Infrastructure prepared for a new premium brand and further automation.
Technology & integrations
Have a similar process to sort out?
We will show a working prototype in 24 hours, with no strings attached. Tell us what hurts and we will turn it into a system.